The checkin experience was less than ideal. No warm reception or genuine hospitality. It was really as if the staff didn’t care. We had specifically wanted air conditioning in the rooms. We found that the air conditioning wasn’t working. When we enquired, they told us that 900 rooms did not have air conditioning as of that justifies the situation. We had booked the superior suite and we were on the top floor which made the room quite stuffy. We requested guest relations for fans, they said they would look in to it and never came back to us. The food was really mediocre. During the entire stay, there was not one dish that wowed us. The most average food we had on our entire Turkey trip. They offered us an al a carte dinner. Again it was a very poor experience. The reception at the restaurant was less than enthusiastic. The plates were very dirty, we asked them to replace it and they brought even dirtier plates… visibly dirty, you could see a layer of dirt. They then told us we were late so they will bring all the food at once, we didn’t object. They didn’t offer us drinks or dessert. But as we were leaving we saw other customers with much more elaborate spreads and not being rushed through their meal like we were, why we were treated differently, am not sure. Maybe because we were not white / European. Overall a very average experience. I wouldn’t stay here even if they paid me to stay here!!