Really shocked by the hotel! For claiming to be a 5 star very disappointing. Not one to moan and have never felt so rubbish on holiday before! (We wanted home) On arrival the check in for us was a joke after being put to a room that was trashed! They weren’t very willing to move us and kept asking “yes but whats the problem?” - even showing them photos they didn’t understand. The food is very poor. The buffet unless breakfast (pastries toast etc was obviously fine) but anything with meat was enough to make your stomach churn! Something that looks like chicken does not always taste like chicken, and i dont want to think what mean was in the burgers as had to spit it out! Im not a fussy eater but if you are like us and from the UK do not expect a fry up in the morning, or anything normal really (apart from chips and pasta). We thought the selection of restraunts very misleading. We booked through tui for 7 nights and had 2 ala carte meals. We booked on the first night but never got much choice qs everything was fully booked up until the italian on last night of our stay. We never had any outstanding service, most of the staff english wasn’t great and half of the time ordering drinks etc was a task. On the bright side our mini bar was always restocked, everything was clean and the crisps were elite 🤣