Accommodation: Very good, big bedrooms and bathroom, large lounge, slightly small dining room for 18 people, great sauna and boot room, spotlessly clean, quiet, lovely views.
Staff: Truly amazing service from Tom and Jess, wonderful food (too much), good wine, lots of little details made them the perfect hosts. I only hope they can keep going at that rate of work, nothing was too much trouble! A truly lovely couple. Same can't be said of Zug rep, as much use as a politician and about as clueless. Arrivals need to know snow conditions and daily forecasts, best areas, good restaurants for Thursday night, best way back to the Chalet on skis etc. Overworked hosts need help too. Becky, get your act together. However, John the overall Manager was very helpful and pleasant when we saw him.
Chalet access: Chalet can be skied to and from, but in fresh snow and without skis it is a fair climb back to the Village and no fun in the early morning when you have a coach to catch. With skis it is worse.
Slope access: 2 minutes to the chair, 10 minutes to the whole ski area, no limit to the range of skiing, superb.
Zug: VERY small, don't bother, catch the bus to Lech (5 minutes) which is the best place for food, bars, shopping. Also try Zurs area for skiing. Route back to Zug on skis is a rough and tough red, not for beginners.
Transfer: Innsbruck to Zug takes over 2 hours, nearer 2:30.
Area for improvement: Get a knowledgeable, experienced Chalet rep who is a keen skier. Offer smaller portions of food at dinner with more available if wanted. Offer Tom and Jess lifetime contracts!
Austria: If you are used to France (3 V's, La Plagne, Val etc) you'll find Austrian skiing more demanding and far prettier, with pleasanter locals who are more polite (but then, who isn't more polite than the French!) and similar prices with far better service and quality.