Hotel Ambassador, Zermatt

Hotel Ambassador Ratings & Customer Feedback
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Good
3
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4.4 out of 5 based on 5 reviews
A really great hotel. You’re very close to the centre, literally 3 minutes from the rail station. Despite this, the rooms were very quiet because Zermatt has no traffic, only electric cars, so we slept very well. Both the lift and bus are 3 minutes from the hotel, the Gornergrat Bahn lift goes all the way up t... + more
Ivan V
5 out of 5
We all enjoyed staying here! The food was good and the staff in the restaurant were very friendly. We had a half board holiday and ate in the hotel, we ate out on the mountain one day but it was dead expensive so we didn’t eat out much. One of the things we really enjoyed was the dinners. All the food was grea... + more
William Moody, Liverpool
5 out of 5
The hotel was great! The reception area, spa and pool are all very beautifully designed, with really sleek Scandinavian design. You come into a really nice area when you walk in the hotel but when you come off the lift into the corridor to the bedrooms, everything is very dated and 70’s which was a little disa... + more
Anna Mackay, London
4 out of 5
We had a brilliant holiday and the hotel was really good. The rooms were a little bit dated and could do with being re-done (we had a double) but the foyer, swimming pool and sauna area were all very modern. We had morning and evening meals in the hotel, breakfast was reasonable (what you’d expect from a conti... + more
Mr Chauhan, Kings Langley
4 out of 5
Everything with the hotel was fine – I can’t really fault it! The room we had was fine and we were on half board (food was OK, not brilliant but then you get that with ski holidays). They did a buffet in the mornings where you had hot choices as well, and in the evenings the meals were served to your table. T... + more
Patricia Clarke, Lisburn
4 out of 5
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Location of Hotel Ambassador in Zermatt

    • Great location, just two minutes' walk (200 metres) to the Gornergrat mountain railway and ski bus
    • Three minutes (300 metres) to the centre of Zermatt
    • Ski School and ski hire shop located at Sunegga lift - 550 metres away
  • Nearest Station:

    Zermatt

  • Distance to Station: 200
  • Nearest Lift:

    Gornergrat

Hotel Ambassador Summary

The Ambassador is a spacious hotel with good facilities and a variety of modern and stylish rooms and suites on offer. The hotel has a relaxed atmosphere and is located at the foot of Zermatt’s main street.

FEATURES & FACILITIES

  • Indoor swimming pool, whirlpool and sauna with plunge pool ( free ), massage (pay locally)
  • Modern lounge and bar with open fireplace
  • Refurbished restaurant/dining room
  • Popular à la carte restaurant Chi-ba-bou
  • Wi-Fi throughout ( free )
  • Public PC with internet access (pay locally)
  • Lift
  • Swimming pool (indoor)
  • Whirlpool (indoor)
  • Sauna
  • Lounge area
  • WiFi
  • Bar
  • Restaurant

MEALS AT Hotel Ambassador, Zermatt

  • Hot and cold buffet breakfast
  • Half board is a daily evening three course set menu with occasional themed buffet evening
  • Christmas gala dinner and eight course New Year gala dinner with live music and dancing are included
  • No of restaurants: 1
  • Dress code for restaurants:

    Casual

Board basis options available

  • All Inclusive
  • Half Board

This property caters for the following special dietary requirements

  • Gluten Free
  • Vegans
  • Vegetarians

BEDROOMS & Hotel Ambassador ROOM TYPES

  • No. of rooms: 85
  • No. of buildings: 1
  • No. of floors: 4
  • Official rating: 4

Rooms

Standard Twin Rooms are around 32m² and are North facing. These rooms have a shower.

Matterhorn Twin Rooms have balconies and South facing Matterhorn views.

Two Room Suites are around 63m² and sleep up to four. These suites have one twin bedroom and a lounge area with a double sofa bed. They also have balconies with Matterhorn views.

Three Room Suites are around 95m² and sleep up to six. These suites have two twin bedrooms and a lounge area with a double sofa bed and balcony with Matterhorn views.

Bedroom facilities

  • Cable / satellite TV
  • Hairdryer
  • Minibar / fridge
  • Tea / coffee making facilities
  • Safety deposit box
  • Lift accessible: Yes
  • Lift serves all floors: Yes
  • Access ramp: No
+12
Hotel Ambassador's details, features and catering can change. Facilities in the description may not allow unlimited use without charge and may not always be available. If any specific feature, facility or meal option is important to your holiday, you must confirm those details with us before booking.

ABOUT THE RESORT & SKI HOLIDAYS IN Zermatt Switzerland

•High-altitude skiing •Europe's highest slopes •Picturesque •Ski in Zermatt & Cervinia

Stay in the world capital of alpinism and ski in sight of the Matterhorn: the greatest mountain destination in Switzerland and quite possibly the world, Zermatt has an unbeatable mix of dizzyingly snow sure slopes, a delightful old mountain town and some of the most jaw-dropping surroundings you'll ever set sight upon.

Beginner Intermediate Advanced Snowboard

Great for •Groups •Off-piste •Luxury •Heli-skiing

Zermatt webcam

Snow Report: Top 120cm, Bottom N/Acm

Snow Forecast: 1cm expected this week

Snow History: December average depth 104.17cm

Zermatt trail map

Approx. airport transfer times depend on conditions:

Geneva (GVA)260km, 3 hrs
Zurich (ZRH)240km, 3 hrs 50
Region:Switzerland, Alps.
First opened:1928

Zermatt lift pass price last reported as £439 (6-day Zermatt pass)
£495 (6-day International Zermatt-Cervinia pass). Ask for a quote when booking Hotel Ambassador.
Night skiing: Yes
Zermatt has N, S, E, W facing slopes.
Usually open for skiing November - April.

Town altitude: 1,620m
Top of slopes: 3,899m
Bottom of piste: 599m
Vertical drop: 2,300m
Total length of trails:200km
Longest piste:25km
Zermatt Ski Holidays
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Hotels
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Zermatt belongs to Switzerland's Valais canton, which rubs shoulders with the Italian Alps. You'll find it surrounded by nearly a third of Europe's 4000m peaks and, most notably, right at the foot of the Matterhorn. Even if you haven't heard of this mountain, chances are you'd recognise it - national landmark of Switzerland, the inspiration for the Toblerone and a peak photographed more than any other. Besides the picturesque scenery, these mighty mountains come with a cool climate, ever-white glaciers and ...
There are 200km of runs in the local area alone and a massive 360km overall if you count the Matterhorn's Italian side. With Cervina, Zermatt forms the 'Matterhorn Ski Paradise' where SNO lovers of all abilities are blessed with high altitude terrain - and lots of it! Everyone's a winner in a ski area this big and brilliant. Still, if we had to pick where it shines, we'd say it's incredibly fantastic for intermediate and advanced level skiers and snowboarders. If you're a keen beginner, you'll love Zermatt,...
Zermatt has voted the world's best après ski resort by the World Snow Awards in the past, making it a wise choice if you want a whale of a time post-skiing. Sure – it doesn't come cheap, but you won't find better if you want quality. Across sixty bars and numerous nightclubs, you can relax, unwind and party through the night. Harry's Bar is the place to dance to cheesy pop and Papperla offers a pubby atmosphere, but you can't come to Zermatt without being tempted into the Hennu Stall (at the end of the Furi-Ze...

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Every Sno holiday packaged with flights is ATOL protected by the Civil Aviation Authority. All our suppliers are ATOL bonded, so your money is safe. In addition to this, payments for your holiday are held in trust, by NatWest bank and the Travel Trust, who insure every booking against supplier failure.

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© 2025 SNO Group Ltd • company no. 5995288 • VAT no. 946 9394 63 SNO, Apsley House, 176 Upper Richmond Road, London, SW15 2SH.

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"I would highly recommend the Ambassador!"

Ivan V
5/ out of 5
A really great hotel. You’re very close to the centre, literally 3 minutes from the rail station. Despite this, the rooms were very quiet because Zermatt has no traffic, only electric cars, so we slept very well. Both the lift and bus are 3 minutes from the hotel, the Gornergrat Bahn lift goes all the way up the mountain and the bus brings you to another ski area. Our room had been recently redecorated with new furniture. If I was being really fussy I would say that the bathroom was on the small side, but overall there’s absolutely nothing that I could complain about. The whole place was very clean. Breakfasts were great (continental and English buffet). The staff, especially Ljubo, were so helpful bringing us the coffee and tea we wanted. We used the swimming pool and the sauna after skiing, the sauna was probably a little on the small side (room for 5-6 people) but it wasn’t ever busy so we didn’t have any problems. The hotel has a ski room where you can rent skis and boots; you just go there, pick up your equipment and set off to the slopes. The cost of rental is good and it was very convenient. Overall, highly recommended.

"Great food, helpful staff, convenient location"

William Moody, Liverpool
5/ out of 5
We all enjoyed staying here! The food was good and the staff in the restaurant were very friendly. We had a half board holiday and ate in the hotel, we ate out on the mountain one day but it was dead expensive so we didn’t eat out much. One of the things we really enjoyed was the dinners. All the food was great with lots of different things you wouldn’t usually choose... but was always lovely when it came. The staff were dead helpful with my mate’s wife as she couldn’t eat certain things – the chef would go away and cook a special dish for her and it was never a big deal to cater for her. We found the rooms clean and comfortable and the pool was nice too. Overall everything was good value for money. I know other people have moaned about the colour scheme of the rooms and said that the bathroom was dated but I don’t know what they’re bothered about, it was dead warm with loads of hot water and we didn’t need anything else. The Ambassador is quite handy for the lifts and things like that. For the slope access for the train it’s just around the corner about 5 minutes away. The Sunnegga Funicular is a bit more of a walk and to go up on the glacier you have to take a bus ride (which can get quite busy).

"Great hotel, loved the lobby"

Anna Mackay, London
4/ out of 5
The hotel was great! The reception area, spa and pool are all very beautifully designed, with really sleek Scandinavian design. You come into a really nice area when you walk in the hotel but when you come off the lift into the corridor to the bedrooms, everything is very dated and 70’s which was a little disappointing and our actual rooms didn’t really reflect the lobby and the rest of the hotel. Our room was spacious enough bit basic – the rest of the hotel was definitely 4* but not the room. It’s a ski holiday anyway and you don’t spend much time there at the end of the day, the beds were comfortable enough which is what’s important! Having a balcony was a nice bonus as we could sit out and relax which was good. The food was excellent with really good portion sizes – there wasn’t so much that you felt you’d overdone it by the end of the week. We had no problems with the location and it was very easy to get around, it’s a good point to make that although you’re very close to the lifts, bars and restaurants it’s very quiet and we had no issues with noise. I’d definitely recommend the Ambassador to friends and family.

"Fantastic pool & sauna"

Mr Chauhan, Kings Langley
4/ out of 5
We had a brilliant holiday and the hotel was really good. The rooms were a little bit dated and could do with being re-done (we had a double) but the foyer, swimming pool and sauna area were all very modern. We had morning and evening meals in the hotel, breakfast was reasonable (what you’d expect from a continental breakfast) and at dinner time the food was generally pretty good. The Ambassador’s location was fine for us as there are bus routes into the ski resort, with the buses very close by and easy to use. It has a good location in the town itself as well. I was staying here with my wife but there was a pretty mixed bag of people staying there, so I’d recommend it to anyone.

"Nothing negative – great value"

Patricia Clarke, Lisburn
4/ out of 5
Everything with the hotel was fine – I can’t really fault it! The room we had was fine and we were on half board (food was OK, not brilliant but then you get that with ski holidays). They did a buffet in the mornings where you had hot choices as well, and in the evenings the meals were served to your table. The location is ideal as the bus literally stops on the street when you come up the ramp and out of the hotel; you’re also 5 minutes from the centre of everything in the town. If we were going back to Zermatt we probably would stay here again as it’s great for value for money.
1/5: Show Review list
Ivan V
William Moody
Anna Mackay
Mr Chauhan
Patricia Clarke