Hotel Walliserhof Reviews

Fantastic hotel, one of the best we've stayed in

Reviewed 2 Apr 2015

The Wallisserhof is a fantastic place. We were only in Zermatt for a few days as we had to go home early due to injury, but as far as the hotel goes our stay was brilliant.
The staff couldn’t do enough for you. They made a point of knowing you and the owner came round to introduce themselves and sent a follow-up email to check whether we were ok after we had to leave.
Some reviews I’d read suggested problems with noise but we didn’t have any from our room during our stay. The mattress could have been better but overall the room was very nice: basic but clean and roomy. Their attention to detail was excellent; we’d return to find our bedding and pyjamas laid out and they even left you a little message saying they hoped you’d had a good day, with a little chocolate or sweet.
The restaurant was absolutely fantastic and the food was really good. It was Swiss/French with an Italian influence, the sort of food I’d pay good money for in a restaurant. The chef was obviously very experienced and came to explain what we were eating each night. They made a point of saying that if you didn’t like either of the dishes on the menu, they’d make something else for you.
The only thing that would improve the hotel is if it was on the mountainside, it’s in the middle of town which is fine for exploring Zermatt, but to get to the ski slopes wasn’t very easy. While in some resorts you can ski out and be on the mountain within ten minutes, here it took an hour to an hour and a half to get to the top of the mountain (but you are trading the ease of accessibility for staying in a beautiful place).
It wasn’t really an expensive package but for all the experiences we’ve had on ski holidays over the last 5 years, this was certainly the best hotel. I’d recommend the whole package. If we come back to Zermatt (and we will because we’d like to see more of it – perhaps in the summer) we’d stay here again.